FAQs

WHERE ARE YOUR CANDLES MADE?

Every Jaime Rose Candle Co. product is hand poured and handcrafted by us at our home based studio in Perth, Western Australia. Our candles and melts are hand poured in small batches to ensure each and every one has a strong fragrance throw throughout burning. Being hand poured means minor imperfections may be present. Although every effort is made to ensure consistency, no candle will be the same. This is the beauty of them though, every piece is one of a kind.

WHY SOY?

Soy wax is a vegetable wax derived from the oil of soybeans, not only making them safe and a natural alternative to petroleum-based paraffin, but also renewable. It is biodegradable and water soluble which makes accidental spills a breeze to clean up. Soy wax is the most clean and environmentally friendly wax you can burn. It is a product that is 100% natural giving you a longer burn and less black soot. 

DO YOU DO CUSTOM ORDERS?

Yes we do! If you are after a special order for wedding favours, baby showers, birthdays, VIP gifts or special events please contact us at jaimerosecandleco@outlook.com to discuss further.

DO YOU OFFER WHOLESALE PRICING FOR POTENTIAL STOCKISTS?

Yes we do! We love finding new boutiques and stores to partner with. Check out our Wholesale page for more information. 

WHERE DO YOU SHIP TO?

We ship Australia wide. If you would like to place an International order, please contact us at jaimerosecandleco@outlook.com for a shipping quote before placing your order. 

HOW MUCH IS SHIPPING?

Postage and handling costs are calculated automatically on checkout and includes tracking.

We also offer free local delivery to Baldivis and surrounding suburbs within 15 kilometres for orders over $50.00. Please select ‘LOCAL DELIVERY’ at checkout. An email will be sent to you when your order is ready for delivery.

DO YOU OFFER LOCAL PICKUP?

We sure do! Please select ‘LOCAL PICKUP’ at the checkout. An email will be sent to you when your order is ready to collect to arrange a pickup time. Pickup is from Baldivis, WA.

WHAT DO I DO WITH MY EMPTY JAR?

We offer a candle refill service to anyone that lives in Perth, WA. Simply return your empty Jaime Rose Candle Co. jar to us - in good, undamaged condition - and we will refill it for you at a discounted rate! Check out our Refill Service page for more information.

MY CANDLE HAS SURFACE IMPERFECTIONS. IS THIS NORMAL?

Please remember Jaime Rose Candle Co. products are hand poured in small batches, not mass produced. Although all effort is made to ensure consistency, every candle is unique.

During temperature changes, soy wax will sometimes release excess oil. This often happens after shipping across the country and is know as ‘sweating’. This will not affect the candle, nor usually reappear after the initial burn. To remove the oil, use a paper towel to gently wipe it clean.

When using 100% natural soy wax, sometimes you may notice darker patches or ‘wet spots’ in your candle jars. This is not a fault, simply a small blemish where the wax has pulled away from the side of the jar creating a small air bubble. This does not effect the candle in any way.

The top of your candle may also appear slightly uneven, this is the sign of natural soy wax being hand poured.

HOW CAN I FOLLOW YOU ON SOCIAL MEDIA?

Check us out on Facebook and Instagram.

Don’t forget to tag us @jaimerosecandleco or use #jaimerosecandleco when posting photos as we love seeing how you style our candles in your home.